Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pinnacleaspect.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@pinnacleaspect.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pinnacleaspect.co.uk.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pinnacleaspect.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pinnacleaspect.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Pinnacle Aspect 60-Day Money Back Guarantee Policy

We believe in skincare that performs. If you give your skin the time it deserves and still don’t see results - we’ve got you covered.

Try It Risk-Free for 60 Days

Our 60-Day Money Back Guarantee is designed to give you enough time to go through at least one full skin cycle - because real results don’t happen overnight.

But there’s a catch (a fair one)
You’ve got to stick to the plan.

How It Works:

Use one of our complete routines:
Pinnacle Core Routine (Cleanser + Eye Cream + Moisturiser), or
Pinnacle All-In Routine (Cleanser + Serum + Eye Cream + Moisturiser)
Use it consistently for 60 days, following our recommended daily routine (AM and PM).
Document your journey:
To qualify for the guarantee, you’ll need to provide:
- 📸 A before photo (Day 1 of starting your routine)
- 📸 A midpoint photo (around Day 30)
- 📸 A final photo (around Day 60)

(Dated & Timed) These must be clear, well-lit photos of your face - no filters or heavy edits. This helps us assess product performance and ensure the routine was followed properly.

Why 60 Days?

Your skin takes around 28–40 days to complete a full cycle of renewal - and up to 60 days for deeper improvements (especially for hydration, barrier repair, and reducing dark circles or fine lines). That’s why we ask you to commit to the process before deciding if it’s right for you.

This isn’t an instant-fix promise - it’s a real routine for real results.

Terms & Conditions:

Valid on your first order of the Core or Full Routine Set, purchased through pinnacleaspect.co.uk
Claim must be submitted within 60–70 days of product delivery
Photos must show consistent lighting and similar angle for fair comparison (Dated & Timed)
Maximum of one refund per customer/household
Refunds will be processed to your original payment method
Shipping costs are non-refundable
If your submission doesn’t meet the criteria, we reserve the right to decline the refund request

How to Claim:

Send an email to hello@pinnacleaspect.co.uk with:

Your full name and order number
Your 3 photos (Before, Day 30, Day 60)
A short description of your experience with the routine

Our team will review your claim and respond within 5 working days.

We’re In This With You

We created this guarantee because we know our formulas deliver - when used right, with consistency.